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service policy
First, the service tenet
We adhere to the core concept of "customer first, service-oriented", and are committed to meeting customer needs, exceeding customer expectations, and establishing long-term trusting cooperative relationships through professional, efficient and considerate services.
Scope of service
Product support: Provide product consultation, installation guidance, use training and technical upgrade services.
After-sales services: including troubleshooting, maintenance, return and exchange processing and quality assurance.
Customer care: Regular follow-up visits, satisfaction surveys and holiday greetings to enhance customer stickiness.
Customized services: provide personalized solutions (such as enterprise customization, exclusive services, etc.) according to customer needs.
III. Service commitment
response time
Telephone/online consultation: Response within working days [specific time, such as 9:00-18:00] [specific minutes, such as 30 minutes].
Emergency troubleshooting: respond within 2 hours and provide solutions within 24 hours (except for special circumstances).
service quality
Service personnel are trained and certified to ensure that the service is standardized and technically sound.
Use original parts or standard-compliant replacements to ensure the quality of repairs.
transparent communication
Before the service, clearly inform the service content, fees and processes, and there are no hidden charges.
Regularly report service progress to customers to ensure transparency.
privacy protection
Strictly abide by data security regulations and do not disclose any personal information or business data without customer authorization.
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