CCTV News: Online shopping for children's furniture has many styles and low prices, making it the choice of many parents. Many store websites also give the impression of reliable quality. But is this really the case?
In some furniture cities and home furnishing stores in Beijing and Hebei, the reporter found that although the current children's furniture styles are fashionable and have diverse functions, there are very few sales stores for children's furniture in many furniture cities. In a furniture city in Xianghe, Hebei, among hundreds of furniture sales stores, only 5 specialize in children's furniture. The salesperson here told the reporter that in addition to some brands of children's furniture operators who also keep brick and mortar stores, most of the sellers have gone to the e-commerce platform.
Children's furniture salesperson: "Anyway, there are more e-commerce companies now. Our brick and mortar store is for customers."
The reporter logged on to an e-commerce platform and entered the words children's furniture, and 220,000 stores appeared. Among them, there are more than 5,900 children's learning tables and chairs. When the reporter checked these online stores, he found that the children's learning tables and chairs sold by e-commerce platforms are generally lower than brick and mortar stores. The salespeople of several brick and mortar stores in the investigation told reporters that the children's tables and chairs they sell are different from those sold online.
Children's furniture salesperson: "There are online models, they must be cheap, the grade is low, and the quality is poor, so the price is low."
Sales staff told reporters that the "online version" of children's furniture is different from children's furniture sold by brick and mortar stores in terms of material, size, accessories, etc. In the children's furniture industry, there is also a saying that "those who do e-commerce do not do brick and mortar stores, and those who do brick and mortar stores do not do e-commerce". Even if they are sold online and offline at the same time, they do not launch the same product at the same time to prevent consumers from comparing quality.
Children's furniture salesperson: "I definitely won't directly say online models, just like us, our company will also produce this kind of online model, but brick and mortar stores are not allowed to display, they can only be sold online, that is, the price is smashed, and the quality is not comparable.